Procedure for Complaints and Appeals

Muscat Quality Services is dedicated to providing exceptional service to our clients. We recognize that  on occasion, issues may arise. To ensure your concerns are addressed fairly and effectively, Muscat Quality Services has established a comprehensive procedure for handling complaints and appeals. This document outlines the clear steps for filing a complaint or appeal, along with the timeframe for resolution. We value your feedback and strive to continuously improve our services by learning from your experiences.

12. Procedure for Complaint and Appeal .pdf